Discover how Wright County transformed a frustrating, paper-based abatement process into a transparent digital experience using Hyland, Jadu, and OnBase, cutting processing times by 25% for residents.
Join this session to hear how Wright County's paper-based abatement process struggled to meet the needs of residents and staff. Applications were difficult to track, processing times stretched 30–34 weeks and residents had little visibility into case status — creating frustration for everyone involved.By implementing the Hyland Content Portal powered by Jadu, integrated with OnBase WorkView and Workflow, Wright County transformed the abatement process into a transparent, digital experience. The result is a more efficient, citizen-centric service model. Processing times are expected to drop by 25%, while improved transparency and reporting help restore trust, support data-driven decision-making and deliver a better experience for both residents and county teams.